Privacy Statement

1.1. Privacy Protection

Protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our top priorities. The following Privacy Statement explains how we collect and protect your information. By opening an account or using our website, you consent to the collection and use of personal information as outlined in this statement.

1.2. Data Controller

For the purposes of the Data Protection Acts, 1988 and 2003, the data controller is AquilaTrade (“we”, “us”, “our”).

02. Collection of Personal Information

2.1. Information Collection

We collect information required to open an account, transact business effectively, and protect your assets and privacy. This includes details that help us assess your needs and preferences.

2.2. Information Collected

The information we collect directly from you includes necessary details to communicate with you, such as your name, address, telephone number, and email address, as well as demographic details like your date of birth, education, occupation, etc. We also assess your trading experience, income, and net worth to evaluate your financial position.

03. Usage of Personal Information

We use your personal information solely to provide quality service and security. This includes verifying your identity, setting up your trading account, issuing your account number, and maintaining account activity. This information helps us enhance services, personalize your experience, and inform you about additional products, services, or promotions that may be relevant.

04. Our Affiliates and Partners

We may share your information with affiliates to provide services you’ve requested or to give you access to additional products offered by them. We may also form partnerships, including joint marketing agreements, with other companies offering products or services that could benefit you. In these cases, your information will only be used for specific purposes related to the partnership.

05. Non-affiliated Third Parties

5.1. Information Sharing

We do not sell, license, or disclose your personal information to third parties except in the following situations:

5.2. Legal Obligations

We may disclose your information when required by law, or to regulatory, law enforcement, or other government authorities, or when necessary to protect our rights or property.

5.3. Service Providers

We may hire third parties to help with tasks such as account processing, client service, satisfaction surveys, or data collection activities relevant to our business. We may also transfer your information to locations outside the European Economic Area (EEA), including the United States. All third parties are required to protect your personal information similarly to how we do.

06. Security

6.1. Secure Storage

All the information you provide is stored on secure servers. Payment transactions are encrypted using SSL technology. If you are given a password to access certain parts of our website, it is your responsibility to keep it confidential.

6.2. Security Limitations

While we use stringent security measures to protect your data, the transmission of information over the internet is never 100% secure. Any transmission is at your own risk. Once we receive your information, we employ strict procedures to prevent unauthorized access.

07. Restriction of Responsibility

If you purchase a product or service from another company, any personal information you share with that company will be governed by their privacy policy, not ours. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies.

08. Marketing

8.1. Marketing Use

We may use your data to inform you about our products and services that could be of interest. Our agents or we may contact you by mail and phone.

8.2. Existing Customers

We will only contact you by electronic means for information about products or services similar to those you previously purchased from us.

8.3. Opt-Out Option

If you don’t want us to use your data for marketing purposes, please indicate your preferences when we collect your information. You can change these preferences at any time by contacting Client Services.

09. Use of Cookies

9.1. Cookie Use

We use cookies to enhance your trading experience and secure your activities on our website. These cookies don’t contain personal or password information but allow us to recognize when you have logged in.

9.2. Third-Party Cookies

We may share website usage data with reputable advertising companies for targeted advertising. These companies use pixel tags or web beacons, but the information they collect is not personally identifiable.

10. Your Rights

You have the right to request a copy of the information we hold about you. We may charge a fee not exceeding €5.00 for this request. You also have the right to correct inaccuracies, block specific uses of your data, or object to the use of your data by submitting a written request to QuantumTrade.

11. Changes to This Privacy Statement

We may update this Privacy Statement occasionally. Any changes will be posted promptly on our website. By continuing to use our services, you accept these changes. If you have any questions, please contact Client Services.

Refund Policy

01. Refunds and Cancellations

We cover trades automatically based on exposure calculations. The company reserves the right to cancel any trade outside of this automatic calculation, for any reason. Arbitrage or scalping trading methods are not accepted and will be considered illegal transactions.

Refund Example

Clients are entitled to a full refund on unused funds. However, no refund will be provided if the client loses funds, and the company is not responsible for these losses. Refunds are processed upon receipt of full KYC documents and will be issued to the same payment method within 7 days, excluding transfer fees.